Easy returns and exchanges for your peace of mind
We want you to love your woolen items! If you're not completely satisfied, we offer hassle-free returns and exchanges within 30 days of purchase.
Return or exchange items within 30 days of delivery
Free return shipping on all domestic returns
Simple online return process with prepaid labels
Full refund to original payment method within 5-7 days
Log into your account or use our return portal with your order number and email address.
Choose which items you'd like to return or exchange and provide a reason for the return.
Print the prepaid return shipping label and pack your items securely in the original packaging.
Drop off your package at any UPS location or schedule a pickup. Track your return online.
Once we receive and inspect your items, we'll process your refund within 5-7 business days.
Need a different size? We offer free size exchanges. Simply select "Exchange" when starting your return and choose your new size.
Want a different color? Color exchanges are available for most items. Check availability when processing your exchange.
Exchanges are processed within 2-3 business days of receiving your return. New items ship with expedited shipping at no extra cost.
You have 30 days from the delivery date to return or exchange your items.
No! We provide free return shipping labels for all domestic returns.
Refunds are processed within 5-7 business days after we receive and inspect your returned items.
Unfortunately, custom and personalized items cannot be returned unless there's a manufacturing defect.
Contact us immediately if your item arrives damaged. We'll send a replacement at no cost to you.
Start your return or exchange process now