Frequently Asked Questions

We use premium quality wool including merino wool, cashmere, alpaca, and traditional sheep's wool. Each type is carefully selected for its specific properties - softness, warmth, durability, and texture.

Many of our products are made from merino wool and cashmere, which are naturally hypoallergenic and gentle on sensitive skin. However, if you have severe wool allergies, we recommend consulting with your doctor before purchasing.

We provide detailed size charts for all our products. Check our Size Guide for measurements and fitting tips. If you're still unsure, our customer service team can help you find the perfect fit.

Yes! We offer beautiful gift wrapping services for an additional fee. You can select this option during checkout, and we'll wrap your items in elegant packaging perfect for gifting.

Standard shipping takes 3-5 business days, while express shipping delivers in 1-2 business days. International shipping typically takes 7-14 business days depending on the destination.

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location. You can see the exact cost and estimated delivery time during checkout.

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our Track Your Order page or the carrier's website.

We take full responsibility for lost or damaged packages. Contact our customer service team immediately, and we'll send a replacement at no cost to you or provide a full refund.

We offer a 30-day return policy for all items in original condition. Items must be unworn, unwashed, and include all original tags and packaging. We provide free return shipping for domestic returns.

You can start a return through your account or by contacting customer service. We'll provide a prepaid return label, and you can drop off your package at any UPS location.

Once we receive and inspect your returned items, refunds are processed within 5-7 business days. The refund will appear on your original payment method.

Absolutely! We offer free size exchanges. Simply select "Exchange" when starting your return and choose your preferred size. The new item will ship with expedited delivery at no extra cost.

We recommend hand washing in cold water with a mild detergent, then laying flat to dry. Avoid wringing or twisting. Check our detailed Care Instructions for complete guidelines.

Some items can be machine washed on the wool or delicate cycle with cold water. However, we always recommend hand washing for best results and to maintain the item's quality and longevity.

Pilling is natural with wool items. To minimize it, wash items inside out, avoid friction, and use a fabric shaver or pumice stone to remove pills when they appear.

Store woolen items in a cool, dry place. Fold sweaters instead of hanging to prevent stretching. Use cedar blocks or lavender sachets to repel moths, and avoid plastic storage containers.